Terms of Service
1. General provisions
These General Terms and Conditions of Infofy GmbH ("Infofy") apply to the CompaPulse web application ("CompaPulse"). All business relationships relating to CompaPulse are governed exclusively by these terms. Deviating or opposing terms are expressly excluded; they may only be agreed in whole or in part with written confirmation from us. Future changes in taxes do not give rise to any claim for contractual adjustment.
These terms, the product description and the privacy policy on this website form an integral part of the agreement.
2. Subject matter
The subject matter is the granting of a right of use (licence) to the CompaPulse web application for the automated monitoring of companies. Access is provided via login credentials. Depending on the chosen plan, the customer acquires a single licence (access for one person) or a multi-user licence for a defined number of team members. No more access rights may be granted than the booked plan allows. Shared use of the access or of the data obtained from it by affiliated companies is not permitted.
Infofy is permitted to list the customer in its customer reference list and to name the customer on its website and in customer presentations.
3. Scope of services
CompaPulse automatically monitors the companies entered by the customer using publicly available sources (company websites, news, social media profiles and other publicly available information), detects changes and turns them into signals, individual company reports and consolidated portfolio reports. The evaluations, scores, summaries and recommendations are produced by artificial intelligence.
The booked plan alone determines the scope of the service (number of monitored companies, number of team members, frequency of automated analysis, number of portfolio reports per month).
4. Public information and AI – disclaimer
(1) The signals, reports, scores, summaries and assessments created by CompaPulse are based exclusively on publicly available information found and evaluated through automated research and artificial intelligence. They are machine-generated evaluations, not official, certified or otherwise officially confirmed information.
(2) The results of CompaPulse are expressly NOT a substitute for certified or officially confirmed registry extracts, professional credit reports from recognised credit agencies, opinions of auditors, tax advisers or other experts, standard bank credit checks in lending decisions, or due diligence reviews in company transactions.
(3) Infofy gives no warranty whatsoever for the accuracy, completeness, timeliness or reliability of the information, ratings, scores or recommendations contained in signals and reports. Use is entirely at the customer's own risk. The scores and ratings used by the AI are proprietary classifications and do not correspond to any standardised or regulated rating scheme; they serve solely as a simplified presentation.
(4) The output of CompaPulse serves solely as non-binding information and orientation. It does not constitute a recommendation for or against entering into contracts, granting credit, making investment decisions or any other business dispositions. The customer undertakes not to use the results as the sole basis for decisions and to always consult additional, independent sources of information and professional advice for material business decisions.
(5) Infofy's liability for damages arising from the use of, or reliance on, the information provided by CompaPulse is excluded to the extent permitted by law. This applies in particular to financial losses from business decisions, damages from incorrect or incomplete public data sources, damages from technical errors in AI-based analysis, and indirect damages, lost profits or consequential damages of any kind.
(6) Despite continuous and careful automated collection, no warranty can be given for the accuracy and completeness of the information found (e.g. contact details, management or company attributes). Information quality depends on the public sources; outdated or erroneous self-reported data of the monitored companies and delays in the sources are outside our control.
5. Licensee obligations
The licensee must ensure that use remains within the booked licence. Access to the web application must be adequately protected against unauthorised access by third parties; passing on login credentials to third parties is not permitted. The licensee must ensure that employees who leave the company no longer have access.
Automated extraction from the web application (any form of scraping, crawling or other data-collection methods) is prohibited. The licensee must not make the web application or the reports and data obtained from it accessible or available to third parties; commercial provision to third parties or use on behalf of third parties requires a separate agreement.
Use in connection with commercial address trading, building or supplementing contact, company or other databases of any kind, building commercially exploitable company directories, operating an information service, building competing products, or generally for the purposes or in the interest of third parties is prohibited.
Where contact data (email, phone, social media) is displayed, it must not be used for spamming purposes. The customer alone is responsible for compliance with statutory provisions, in particular data protection, copyright and competition law.
The licensee acknowledges that the web application and its content are protected by copyright in all their parts and that all copyrights, related rights and other protected rights belong to Infofy or its licensors. Infofy is entitled to terminate the agreement extraordinarily and without notice if the licensee fails to meet payment obligations in time or breaches material obligations; alternatively, access may be suspended until the breach is demonstrably remedied.
6. Prices and payment terms
The prices displayed at the time of booking apply, tiered by the number of monitored companies and the chosen plan. All prices are exclusive of statutory VAT. Invoices are due within 7 days of the invoice date; invoicing takes place immediately after booking, so the customer is obliged to pay in advance.
In the event of late payment, statutory default interest applies. If no payment is made after repeated reminders, Infofy reserves the right to hand the claim over to a collection agency and to suspend access until payment is made.
7. Term and cancellation
Usage is billed monthly. The contract renews automatically for one further month at a time unless cancelled. The customer may cancel at any time with effect from the end of the current billing period; a simple email to info@infofy.de suffices. The cancellation is effective once confirmed by us by email.
Infofy may terminate the contractual relationship unilaterally, stating a material reason. After the agreement ends, the data provided to the customer is deleted; continued use of the obtained reports and data after the end of the contract is not permitted.
8. Availability
The web application and the underlying databases are hosted on European servers. We reserve the right to change parts of the functionality and to add or deactivate features; such changes do not constitute defects or breaches of contract. Affected users will be informed of material changes in good time.
We are not liable for outages typical of the internet or caused by force majeure. The availability of individual evaluations depends on the reachability of external public data sources and may be restricted without notice. Maintenance is primarily carried out outside business hours but may occasionally take place during them.
9. Warranty and liability
Infofy warrants only that the features stated in the product description communicated at the time of conclusion exist. Any further warranty is excluded. Defects must be reported to Infofy in writing without delay; in the case of material defects, correction or improvement will be made following the defect notice. In the absence of a timely written defect notice, the service is deemed accepted.
Infofy is liable exclusively for damages demonstrably caused by intent or gross negligence; liability for slight negligence is excluded. Liability for consequential damages, in particular lost profits, is likewise excluded. The amount of any damages claim is limited to the fee for the defective service.
Neither party is liable for failure or delay (other than payment obligations) due to force majeure, in particular acts of government, fire, flooding, power failure, embargoes, strikes or other circumstances beyond the affected party's reasonable control.
All evaluations are prepared with great care. Any warranty for accuracy, completeness and errors, and for resulting damages, is fundamentally excluded – this applies in particular to information based on annual reports, press coverage, public registers or self-reported data of the monitored companies.
10. Severability, place of performance and governing law
If any provision is or becomes invalid or unenforceable, this does not affect the validity of the remaining provisions. The invalid or unenforceable provision is deemed replaced by one that comes as close as possible to the original economic intent.
The place of performance is the registered office of our company, currently Vienna (Austria). To the extent legally prescribed, the place of jurisdiction is also the registered office of our company in Vienna. Austrian law applies exclusively, excluding international private law and the UN Convention on Contracts for the International Sale of Goods as incorporated into Austrian law, unless overridden by internationally mandatory statutory provisions, international conventions and in particular internationally mandatory consumer protection provisions.
Infofy GmbH – Vienna, September 2026